Stakeholders of NDB group include employees, customers/consumers, suppliers, and shareholders, etc.
To enhance the communication channels for all, the contact mailbox of the stakeholders is provided as follows :
Employee
General Manager’s Office－
Miss Lan
Complaints of all interested parties
Audit Department－
Miss Lin
Supplier
Sales Support Department－
Miss He
Bank
General Accounting Department－
Miss Hsu
Shareholders Deputy Spokesperson－
Miss Wang
Stakeholder
Importance and Purpose of Communication to NDB
Concern Issues
Communication Channel
Communication Frequency
Communication Performance in 2024
Employee
Employees are the key force in achieving the Company’s sustainable development. Through regular meetings and close interaction with employees via electronic platforms, we are committed to creating a diverse, equal, and healthy work environment, providing professional training and development opportunities, inspiring creativity and work motivation, to jointly achieving sustainable development goals.
- Labor relations
- Employee welfare and health care
- Business performance and communication
- Talent training
- Human rights equality
- Labor-management meeting
- Performance appraisal interviews and salary adjustments
- Supervisors' meetings
- Business meetings and management meetings
- Employee health checkups
- Employee welfare committee meetings
- Lectures/education and training/seminars
- Annual reports of each department
- Internal service satisfaction survey
- Employee grievance mailbox and hotline - hr@ndb-group.com
-
Quarterly
-
Annually
- Weekly
-
Monthly
- Annually
-
Quarter
-
Irregularly
-
Annually
-
Annually
-
Permanent
- In 2024, a total of 4 labor-management meetings were held, with no labor disputes or related losses, indicating good labor-management relations.
- A performance appraisal interview was conducted once in 2024, and promotions and salary adjustments were made based on the appraisal results. Through performance appraisals, we hope to gain a deeper understanding of each employee’s work performance and contributions, and to provide them with corresponding development opportunities.
- The 2024 annual departmental reports was held on January 20, 2025.
- In 2024, a total of 6 Employee Welfare Committee meetings were held, primarily discussing annual employee travel, holiday gift vouchers, birthday cash gifts, and year-end banquets.
- Birthday parties were held every two months, with a total of six birthday parties held in 2024.
- Irregular internal and external seminars and workshops are held, and a video learning platform is promoted to enhance employees’ professional knowledge and skills. In 2024, the average training hours per employee was 12 hours.
- An internal service satisfaction voting activity is conducted every November to enhance cross-departmental service quality and efficiency. Employee complaint mailbox and hotline are also provided to promote smooth communication channels and equal employment opportunities for employees. In 2024, one internal service satisfaction survey was conducted, and the voting rate was 80.6%, with a total of 129 participants.
Shareholder/ Investor
Nichidenbo provides all shareholders with the capital necessary for the Company’s operations so that we can generate profits for shareholders in a stable business model. We disclose operating and financial information in a transparent manner to protect the basic rights and interests of our shareholders and investors.
- Business performance
- Information disclosure transparency
- Shareholder participation and market position
- Company website, Market Observation Post System
- Departmental communication and working meetings
- Investor Conference
- Annual Shareholders’ Meeting
- Investor Relations Enquiry Window - deputy-spokesman@ndb-group.com
- Investor Presentation System
- Replies to shareholders' telephone inquiries
- Monthly / Quarterly
-
Irregularly
- Annually
-
Annually
-
Permanent
-
Permanent
- Real-time
- The General Shareholders' Meeting was held on June 25, 2024, to communicate face-to-face with shareholders and fulfill responsibilities to them.
- In 2024, we were invited to participate in 2 domestic investor conferences.
- In 2024, 32 significant announcements were published in Chinese/English on the Company's website.
- In 2024, a total of 9 calls from institutions/investors were handled. The topics of communication include “how shareholders could change their mailing address”, “matters relating to souvenirs for Shareholders’ Meeting, e.g. where, how and what will be included in the souvenirs”, and “matters relating to investor conference, e.g. time and location of the investor conference”.
Competent Authority
Strictly follow the rules and regulations of the competent authorities and cooperate in the execution of audits and supervision.
- Regulatory compliance
- Corporate governance
- Publicizing the laws and regulations of the competent authorities
- Official correspondence
- Competent Authority Contact Window - deputy-spokesman@ndb-group.com
-
Irregularly
- Irregularly
- Permanent
- In 2024, we participated in 5 online seminars organized by the Taiwan Stock Exchange (Listed Company Business Promotion Seminar, Legal Compliance Promotion Seminar on Insider Equity Transactions, Listed Company sustainability report Preparation and Production Function Seminar, Corporate Governance Evaluation Promotion Course, Green Sustainable Finance and Net-Zero Carbon Reduction Promotion Course).
- In 2024, over 142 official electronic documents were exchanged with competent authorities
Supplier
Excellent suppliers can provide high-quality and stable raw materials. Nichidenbo hopes to assist each other and work together with manufacturers, focusing on quality and implementing sustainable supplier management to provide a more ESG-friendly industrial environment.
- Supplier sustainable management
- Supplier information acquisition and communication
- Supplier/ Processor Evaluation
- Supplier meetings
- Supplier Enquiry Window - jan@ndb.com.tw
- New product presentation / seminar
- Every two years
- Monthly
-
Irregularly
- Irregularly
- To promote new products, suppliers organize new product briefings or seminars via in-person or video conferences, and accompany sales teams to client sites for product introductions or conduct explanations via video conferences, to facilitate marketing and drive business growth. A total of 3 new product presentations/seminars were held in 2024.
Customer
To protect customer information, Nichidenbo has strengthened its information security controls to maintain customer trust and eliminate any doubts about our products and services. Additionally, customer shipping demands are a primary revenue source for Nichidenbo. We listen to customer needs, stay informed about industry trends, and provide professional consultation to meet expectations and achieve mutual growth.
- Information security
- Customer protection, communication and service
- Hardware firewall / backend data backup
-
Brand and customer enquiry window -
jacky@ndb.com.twnelson-hsu@ndb-group.com
-
Permanent
- Real-time
- Permanent
- In 2024, there were no significant cybersecurity incidents, including violations of information security or customer data leaks.
- A customer satisfaction survey was conducted in 2024, with customer satisfaction reaching 85 points.
- In 2024, we were invited to participate in the “Sustainable Supply Chain ESG Training Camp” and “ESG Sustainable Action Workshop—Online Course on Greenhouse Gas Inventory” organized by our Group’s clients, reflecting our commitment to supporting and promoting corporate ESG initiatives and training through active engagement.
Bank
Banks are an important source of operating capital for Nichidenbo. Through close communication, and demonstrating our value with excellent operational performance and sustainable initiatives, Nichidenbo secure stable and competitive operating capital.
- Integrity in business operations and transparency of information
- Information security and risk management
- Service quality, relationship maintenance, and sustainable management planning
- Company website / Market Observation Post System
- Update antivirus software
- Update online banking password
- Phone / communication software / email
- Lectures / forums / seminars
- Bank relationship enquiry window - doris-hsu@ndb-group.com
- Face-to-face interview
-
Monthly / Quarterly
- Weekly
- Every six months
-
Irregularly
-
Irregularly
-
Permanent
- Irregularly
- Communicate irregularly with bank contact points via phone, communication software, and email to confirm the accuracy of operational processes and documents, with a minimum of 1,040 contacts in 2024.
- Attended 12 meetings related to foreign exchange hedging and 2 training courses or lectures hosted by financial institutions in 2024.
- Meet at least once a year with each bank to discuss the renewal of credit facilities, maintaining a good credit relationship and striving for better financing conditions to meet the Company’s business expansion needs. Conducted a total of 45 face-to-face interviews with banks.
Communicate status with stakeholders has been reported to the Board of Directors on March 13, 2025.
Stakeholders of NDB group include employees, customers/consumers, suppliers, and shareholders, etc.
To enhance the communication channels for all, the contact mailbox of the stakeholders is provided as follows :
Employee
General Manager’s Office－
Miss Lan
Complaints of all interested parties
Audit Department－Miss Lin
Supplier
Sales Support Department－
Miss He
Bank
General Accounting Department－
Miss Hsu
Shareholders
Deputy Spokesperson－
Miss Wang
Stakeholder
Employee
Importance and Purpose of Communication to NDB
Employees are the key to the company’s sustainable development. Through regular meetings and e-platforms, we interact closely with our employees and strive to create a diverse, equal and healthy working environment, provide professional training and development opportunities, and stimulate creativity and motivation to achieve the goal of sustainable development together.
Main Concern Issues
- Labor relations
- Employee welfare and health care
- Business performance and communication
- Talent training
- Human rights equality
Communication Channel
Communication Frequency
- Labor-management meeting
- Performance appraisal interviews and salary adjustments
- Supervisors' meetings
- Business meetings and management meetings
- Employee health checkups
- Employee welfare committee meetings
- Lectures/education and training/seminars
- Annual reports of each department
- Internal service satisfaction survey
- Employee grievance mailbox and hotline - hr@ndb-group.com
- Quarterly
-
Annualy
- Weekly
-
Monthly
- Annualy
-
Quarter
-
Irregularly
-
Annually
-
Annually
- Permanent
Communication Performance in 2024
- In 2024, a total of 4 labor-management meetings were held, with no labor disputes or related losses, indicating good labor-management relations.
- A performance appraisal interview was conducted once in 2024, and promotions and salary adjustments were made based on the appraisal results. Through performance appraisals, we hope to gain a deeper understanding of each employee’s work performance and contributions, and to provide them with corresponding development opportunities.
- The 2024 annual departmental reports was held on January 20, 2025.
- In 2024, a total of 6 Employee Welfare Committee meetings were held, primarily discussing annual employee travel, holiday gift vouchers, birthday cash gifts, and year-end banquets.
- Birthday parties were held every two months, with a total of six birthday parties held in 2024.
- Irregular internal and external seminars and workshops are held, and a video learning platform is promoted to enhance employees’ professional knowledge and skills. In 2024, the average training hours per employee was 12 hours.
- An internal service satisfaction voting activity is conducted every November to enhance cross-departmental service quality and efficiency. Employee complaint mailbox and hotline are also provided to promote smooth communication channels and equal employment opportunities for employees. In 2024, one internal service satisfaction survey was conducted, and the voting rate was 80.6%, with a total of 129 participants.
Stakeholder
Shareholder/ Investor
Importance and Purpose of Communication to NDB
Nichidenbo provides all shareholders with the capital necessary for the Company’s operations so that we can generate profits for shareholders in a stable business model. We disclose operating and financial information in a transparent manner to protect the basic rights and interests of our shareholders and investors.
Concern Issues
- Business performance
- Information disclosure transparency
- Shareholder participation and market position
Communication Channel
Communication Frequency
- Company website, Market Observation Post System
- Departmental communication and working meetings
- Investor Conference
- Annual Shareholders’ Meeting
- Investor Relations Enquiry Window - deputy-spokesman@ndb-group.com
- Investor Presentation System
- Replies to shareholders' telephone inquiries
- Monthly / Quarterly
-
Irregularly
- Annually
- Annually
-
Permanent
- Permanent
- Real-time
Communication Performance in 2024
- The General Shareholders' Meeting was held on June 25, 2024, to communicate face-to-face with shareholders and fulfill responsibilities to them.
- In 2024, we were invited to participate in 2 domestic investor conferences.
- In 2024, 32 significant announcements were published in Chinese/English on the Company's website.
- In 2024, a total of 9 calls from institutions/investors were handled. The topics of communication include “how shareholders could change their mailing address”, “matters relating to souvenirs for Shareholders’ Meeting, e.g. where, how and what will be included in the souvenirs”, and “matters relating to investor conference, e.g. time and location of the investor conference”.
Stakeholder
Competent Authority
Importance and Purpose of Communication to NDB
Strictly follow the rules and regulations of the competent authorities and cooperate in the execution of audits and supervision.
Concern Issues
- Regulatory compliance
- Corporate governance
Communication Channel
Communication Frequency
- Publicizing the laws and regulations of the competent authorities
- Official correspondence
- Competent Authority Contact Window deputy - deputy-spokesman@ndb-group.com
-
Irregularly
- Irregularly
- Permanent
Communication Performance in 2024
- In 2024, we participated in 5 online seminars organized by the Taiwan Stock Exchange (Listed Company Business Promotion Seminar, Legal Compliance Promotion Seminar on Insider Equity Transactions, Listed Company sustainability report Preparation and Production Function Seminar, Corporate Governance Evaluation Promotion Course, Green Sustainable Finance and Net-Zero Carbon Reduction Promotion Course).
- In 2024, over 142 official electronic documents were exchanged with competent authorities
Stakeholder
Supplier
Importance and Purpose of Communication to NDB
Excellent suppliers can provide high-quality and stable raw materials. Nichidenbo hopes to assist each other and work together with manufacturers, focusing on quality and implementing sustainable supplier management to provide a more ESG-friendly industrial environment.
Concern Issues
- Supplier sustainable management
- Supplier information acquisition and communication
Communication Channel
Communication Frequency
- Supplier/ Processor Evaluation
- Supplier meetings
- Supplier Enquiry Window - jan@ndb.com.tw
- New product presentation / seminar
- Every two years
- Monthly
-
Irregularly
- Irregularly
Communication Performance in 2024
- To promote new products, suppliers organize new product briefings or seminars via in-person or video conferences, and accompany sales teams to client sites for product introductions or conduct explanations via video conferences, to facilitate marketing and drive business growth. A total of 3 new product presentations/seminars were held in 2024.
Stakeholder
Customer
Importance and Purpose of Communication to NDB
To protect customer information, Nichidenbo has strengthened its information security controls to maintain customer trust and eliminate any doubts about our products and services. Additionally, customer shipping demands are a primary revenue source for Nichidenbo. We listen to customer needs, stay informed about industry trends, and provide professional consultation to meet expectations and achieve mutual growth.
Concern Issues
- Information security
- Customer protection, communication and service
Communication Channel
Communication Frequency
- Hardware Firewall/Backend Data Backup
- Brand Enquiry and Customer Consultation Window - jacky@ndb.com.twnelson-hsu@ndb-group.com
-
Permanent
- Real-time
- Permanent
Communication Performance in 2024
- In 2024, there were no significant cybersecurity incidents, including violations of information security or customer data leaks.
- A customer satisfaction survey was conducted in 2024, with customer satisfaction reaching 85 points.
- In 2024, we were invited to participate in the “Sustainable Supply Chain ESG Training Camp” and “ESG Sustainable Action Workshop—Online Course on Greenhouse Gas Inventory” organized by our Group’s clients, reflecting our commitment to supporting and promoting corporate ESG initiatives and training through active engagement.
Stakeholder
Bank
Importance and Purpose of Communication to NDB
Banks are an important source of operating capital for Nichidenbo. Through close communication, and demonstrating our value with excellent operational performance and sustainable initiatives, Nichidenbo secure stable and competitive operating capital.
Concern Issues
- Integrity in business operations and transparency of information
- Information security and risk management
- Service quality, relationship maintenance, and sustainable management planning
Communication Channel
Communication Frequency
- Company website / Market Observation Post System
- Update antivirus software
- Update online banking password
- Phone / communication software / email
- Lectures / forums / seminars
- Bank relationship enquiry window - doris-hsu@ndb-group.com
- Face-to-face interview
- Monthly / Quarterly
- Weekly
- Every six months
-
Irregularly
- Irregularly
-
Permanent
- Irregularly
Communication Performance in 2024
- Communicate irregularly with bank contact points via phone, communication software, and email to confirm the accuracy of operational processes and documents, with a minimum of 1,040 contacts in 2024.
- Attended 12 meetings related to foreign exchange hedging and 2 training courses or lectures hosted by financial institutions in 2024.
- Meet at least once a year with each bank to discuss the renewal of credit facilities, maintaining a good credit relationship and striving for better financing conditions to meet the Company’s business expansion needs. Conducted a total of 45 face-to-face interviews with banks.
Communicate status with stakeholders has been reported to the Board of Directors on March 13, 2025.