Stakeholder Relations – Nichidenbo Corporation

Stakeholders of NDB group include employees, customers/consumers, suppliers, and shareholders, etc.
To enhance the communication channels for all, the contact mailbox of the stakeholders is provided as follows :

Employee
General Manager’s Office－Miss Lan

Complaints of all interested parties
Audit Department－Miss Lin

Supplier
Sales Support Department－Miss He

Bank
General Accounting Department－Miss Hsu

Customer/Consumer
Marketing Division 1－Mr. Yang、Mr. Hsu

Shareholders
Deputy Spokesperson－Miss Lai

Stakeholder

Importance and Purpose of Communication to NDB

Main Concern Issues

Means of Communication and Frequency

2023 communication performance

Employee

Employees are the key to the company’s sustainable development. Through regular meetings and e-platforms, we interact closely with our employees and strive to create a diverse, equal and healthy working environment, provide professional training and development opportunities, and stimulate creativity and motivation to achieve the goal of sustainable development together.

　2023 2023 Routine implementation of
　 related work－
Quarterly 1 labor-management meeting, annual 1 performance appraisal interview and salary promotion, monthly 1 monthly business meeting and management meeting, weekly 1 supervisors' meeting, annual 1 employee health checkups, and education and training for newly recruited employees. We attach great importance to the development of the company's operations, as well as to labor-management relations and the protection of the rights and interests of our employees.
1 meeting of the Employee Welfare Committee is held quarterly, and the main topics are annual employee travel, three-day gift certificates, birthday bonuses, and year-end dinners, etc.. In FY2023, 4 meetings of the Employee Welfare Committee were held.
1 birthday party every 2 months, and a total of 6 birthday parties were held in FY2023.
In order to realize the spirit of corporate culture and enhance employees' enthusiasm for work, organize a family day so that employees and their families can get together for a moment , and hold one family day in 2023.
Organize internal and external lectures and seminars from time to time to enhance employees' professional knowledge. 2023: Average number of training hours per employee 10.71 hours. 2023: Promote an audio-visual learning platform to enhance employees' professional knowledge in response to the digitalization of corporate internal training.
Conduct internal service satisfaction voting activities in November of each year to improve cross-departmental service quality and efficiency, and provide employee complaint mailboxes and special lines (consultation window for related issues: Miss Lee) to promote smooth communication channels and equal employment opportunities for employees. The turnout rate for the 2023 Internal Service Satisfaction Poll was 87.9%, totaling 131 employees.
Labor-management relations are good, and there will be no labor disputes or related losses in 2023.

Shareholders
/Investors

NDB provides all shareholders with the capital necessary for the company’s operations so that NDB can generate profits for shareholders in a stable business model. We disclose operating and financial information in a transparent manner to protect the basic rights and interests of our shareholders and investors.

Regularly announce financial and business information on monthly/quarterly basis on the company's website and on the Market Observation Post System (MOPS) to disclose complete information for enquiries.
Weekly 1 supervisors' meeting, monthly 1 management meeting, monthly 1 and quarterly 1 business meeting, and the annual report of each department for the year 2023 will be held on January 16, 2023.
Announcement of regular (monthly and quarterly)/irregular reporting items in accordance with the "List of Business Items to be Conducted by Listed Issuers of Marketable Securities" to facilitate investors' understanding of the Company's operating conditions and profitability.
Hold annual shareholders' meetings and the regular shareholders' meeting on June 15, 2023, to communicate with shareholders face-to-face and to fulfill our responsibilities to shareholders.
Hold at least one corporate presentation meeting each year, and on June 27, 2023 and November 28, 2023, the Company was invited to participate in a domestic corporate presentation meeting.
Set up a fixed speech system in which a spokesperson/proxy spokesperson responds to investor questions from time to time.
Set up a window for investor relations inquiries: Miss Lai.
Publish material information in Chinese/English on the Company's website 29.
Responded to a total of 23 e-mail inquiries in 2023.
Immediate response to shareholders' telephone inquiries and response to approximately 10 corporate/investor calls. The topics of communication were "matters relating to the Company's results, e.g. when the Company's revenue will be announced", "matters relating to souvenirs for shareholders' meetings, e.g. where, how and what will be included in the souvenirs", and "matters relating to corporate presentation meetings, e.g. time and place of the corporate presentation meetings".

Competent Authority

Strictly follow the rules and regulations of the competent authorities and cooperate in the execution of audits and supervision

Participate in the promotion of laws and regulations of the competent authorities from time to time to strengthen corporate governance and compliance with the laws and regulations, and set up a contact window with the competent authorities to maintain good interaction.
Participate in 4 online seminars (Corporate Governance Assessment Seminar, Sustainability Action Plan Seminar, Prevention of Insider Trading Seminar, and Article 43-1 of the Securities and Exchange Act Seminar) organized by the SEC in 2023.
More than 83 e-mails were sent to and from the competent authorities.
The Company's main contact window to the Taiwan Stock Exchange: Miss Lai.

Supplier

Good suppliers are able to supply good quality and stable raw materials. NDB expects to assist and work together with manufacturers to emphasize on quality and implement sustainable supplier management to provide a more ESG industrial environment.

Regularly review the validity of supplier certification, and recognize suppliers who have been assessed as good manufacturers, so that both parties can support each other to create a win-win situation. The evaluation of suppliers (excluding suppliers of seasonings) and processing plants is conducted once every two years, and the evaluation was completed in 2023, and all the evaluated suppliers are qualified suppliers, and the next evaluation will be in 2025.
Purchasing contracts are signed regularly to protect the interests of the Company. All suppliers whose contracts have expired (excluding suppliers of seasonings) have renewed their contracts.
Promote new products from suppliers by organizing new product presentations or seminars in physical or video conferencing, and accompanied by product presentations to customers or video conferencing to facilitate marketing and sales growth; in 2023, a total of three new product presentations/seminars were held.
Regular monthly meetings with suppliers to exchange market trends and information; from time to time, we invite specific customers for three-way online meetings or face-to-face visits to discuss strategies in response to market conditions.
Brand inquiry and supplier consultation window: Miss He.

Customer

In order to protect customers’ information, Nittoku has strengthened its control over information security to maintain customers’ trust in the company and eliminate any doubts about its products or services. At the same time, customer demand for shipments is the main source of revenue for Nittoku, we listen to customer needs, grasp the industry trends, and provide professional consultation to fulfill customer expectations and grow with them.

Front-end hardware firewalls to prevent viruses and hackers, and daily equipment inspections, so that there will be no major information security incidents such as violating the security of information and communications and causing leakage of customer information in 2023.
Perform back-end data backup on a daily basis.
Referring customers' needs to professional sales staff of each brand from time to time to provide fast and professional consultation services for each brand within the Group to satisfy customers' needs for one-stop shopping. We also share with our customers the market trend and the delivery status of the original factory, and update the product information at any time so that our customers can better grasp the situation.
Promptly and effectively respond to E-mail questions from all parties daily to solve customer difficulties, and if there is any quality abnormality, we will cooperate with suppliers to deal with it, so as to minimize the occurrence of customer complaints. We also conduct customer satisfaction surveys from time to time to improve the quality of our services.
Invited to participate in the "Sustainable Supply Chain ESG Workshop" and "ESG Sustainability Workshop - Greenhouse Gas Inventory Online Course" organized by the Group's customers to support and promote corporate ESG activities and training.
Customers will be responded to promptly if there is any demand, brand enquiries and customer consultation window: Mr. Yang、Mr. Hsu.

Bank

Banks are an important source of working capital for NDB, and through close communication with banks, NDB demonstrates its corporate value to them through excellent operational performance and sustainable behavior, in order to obtain stable and competitive working capital.

Regularly announce monthly financial information and quarterly financial reports on the company's website and on the Market Observation Post System (MOPS) to disclose complete financial information for the bank's enquiry.
Regularly update the anti-virus software and strengthen the hardware firewall to prevent viruses and hackers on a weekly basis, and conduct several equipment inspections to ensure the installation and use of the Bank's Internet banking.
Update the password for Internet banking at least once every six months.
Contact the bank's window by phone, communication software, and e-mail to confirm the accuracy of procedures and documents, and contact the bank at least 1040 times per year.
Participate in lectures, forums, or seminars organized by the bank from time to time, and maintain good interaction with the bank. 2023: Participate in 12 foreign exchange hedging related conferences (including video) and 16 training courses or lectures organized by financial institutions.
Meet with banks at least 1 times a year to communicate with them on quota renewal matters, to maintain a good quota relationship between the two sides, and to secure favorable financing terms to meet the Company's business expansion needs, with a total of 36 meetings (including video interviews) with banks.
Banking relationship consultation window: Miss Hsu

Communicate status with stakeholders has been reported to the Board of Directors on March 13, 2024.

Employee
General Manager’s Office－Miss Lan

Complaints of all interested parties
Audit Department－Miss Lin

Supplier
Sales Support Department－Miss He

Bank
General Accounting Department－Miss Hsu

Customer/Consumer
Marketing Division 1－Mr. Yang、Mr. Hsu

Shareholders
Deputy Spokesperson－Miss Lai

Stakeholder

Employee

Importance and Purpose of Communication to NDB

Main Concern Issues

Means of Communication and Frequency

2023 communication performance

2023 Routine implementation of related work－
Quarterly 1 labor-management meeting, annual 1 performance appraisal interview and salary promotion, monthly 1 monthly business meeting and management meeting, weekly 1 supervisors' meeting, annual 1 employee health checkups, and education and training for newly recruited employees. We attach great importance to the development of the company's operations, as well as to labor-management relations and the protection of the rights and interests of our employees.
1 meeting of the Employee Welfare Committee is held quarterly, and the main topics are annual employee travel, three-day gift certificates, birthday bonuses, and year-end dinners, etc.. In FY2023, 4 meetings of the Employee Welfare Committee were held.
1 birthday party every 2 months, and a total of 6 birthday parties were held in FY2023.
In order to realize the spirit of corporate culture and enhance employees' enthusiasm for work, organize a family day so that employees and their families can get together for a moment , and hold one family day in 2023.
Organize internal and external lectures and seminars from time to time to enhance employees' professional knowledge. 2023: Average number of training hours per employee 10.71 hours. 2023: Promote an audio-visual learning platform to enhance employees' professional knowledge in response to the digitalization of corporate internal training.
Conduct internal service satisfaction voting activities in November of each year to improve cross-departmental service quality and efficiency, and provide employee complaint mailboxes and special lines (consultation window for related issues: Miss Lee) to promote smooth communication channels and equal employment opportunities for employees. The turnout rate for the 2023 Internal Service Satisfaction Poll was 87.9%, totaling 131 employees.
Labor-management relations are good, and there will be no labor disputes or related losses in 2023.

Stakeholder

Shareholders/Investors

Importance and Purpose of Communication to NDB

Main Concern Issues

Means of Communication and Frequency

2023 communication performance

Regularly announce financial and business information on monthly/quarterly basis on the company's website and on the Market Observation Post System (MOPS) to disclose complete information for enquiries.
Weekly 1 supervisors' meeting, monthly 1 management meeting, monthly 1 and quarterly 1 business meeting, and the annual report of each department for the year 2023 will be held on January 16, 2023.
Announcement of regular (monthly and quarterly)/irregular reporting items in accordance with the "List of Business Items to be Conducted by Listed Issuers of Marketable Securities" to facilitate investors' understanding of the Company's operating conditions and profitability.
Hold annual shareholders' meetings and the regular shareholders' meeting on June 15, 2023, to communicate with shareholders face-to-face and to fulfill our responsibilities to shareholders.
Hold at least one corporate presentation meeting each year, and on June 27, 2023 and November 28, 2023, the Company was invited to participate in a domestic corporate presentation meeting.
Set up a fixed speech system in which a spokesperson/proxy spokesperson responds to investor questions from time to time.
Set up a window for investor relations inquiries: Miss Lai.
Publish material information in Chinese/English on the Company's website 29.
Responded to a total of 23 e-mail inquiries in 2023.
Immediate response to shareholders' telephone inquiries and response to approximately 10 corporate/investor calls. The topics of communication were "matters relating to the Company's results, e.g. when the Company's revenue will be announced", "matters relating to souvenirs for shareholders' meetings, e.g. where, how and what will be included in the souvenirs", and "matters relating to corporate presentation meetings, e.g. time and place of the corporate presentation meetings".

Stakeholder

Competent Authority

Importance and Purpose of Communication to NDB

Strictly follow the rules and regulations of the competent authorities and cooperate in the execution of audits and supervision.

Main Concern Issues

Means of Communication and Frequency

2023 communication performance

Participate in the promotion of laws and regulations of the competent authorities from time to time to strengthen corporate governance and compliance with the laws and regulations, and set up a contact window with the competent authorities to maintain good interaction.
Participate in 4 online seminars (Corporate Governance Assessment Seminar, Sustainability Action Plan Seminar, Prevention of Insider Trading Seminar, and Article 43-1 of the Securities and Exchange Act Seminar) organized by the SEC in 2023.
More than 83 e-mails were sent to and from the competent authorities.
The Company's main contact window to the Taiwan Stock Exchange: Miss Lai.

Stakeholder

Supplier

Importance and Purpose of Communication to NDB

Main Concern Issues

Means of Communication and Frequency

2023 communication performance

Regularly review the validity of supplier certification, and recognize suppliers who have been assessed as good manufacturers, so that both parties can support each other to create a win-win situation. The evaluation of suppliers (excluding suppliers of seasonings) and processing plants is conducted once every two years, and the evaluation was completed in 2023, and all the evaluated suppliers are qualified suppliers, and the next evaluation will be in 2025.
Purchasing contracts are signed regularly to protect the interests of the Company. All suppliers whose contracts have expired (excluding suppliers of seasonings) have renewed their contracts.
Promote new products from suppliers by organizing new product presentations or seminars in physical or video conferencing, and accompanied by product presentations to customers or video conferencing to facilitate marketing and sales growth; in 2023, a total of three new product presentations/seminars were held.
Regular monthly meetings with suppliers to exchange market trends and information; from time to time, we invite specific customers for three-way online meetings or face-to-face visits to discuss strategies in response to market conditions.
Brand inquiry and supplier consultation window: Miss He.

Stakeholder

Customer

Importance and Purpose of Communication to NDB

Main Concern Issues

Means of Communication and Frequency

2023 communication performance

Front-end hardware firewalls to prevent viruses and hackers, and daily equipment inspections, so that there will be no major information security incidents such as violating the security of information and communications and causing leakage of customer information in 2023.
Perform back-end data backup on a daily basis.
Referring customers' needs to professional sales staff of each brand from time to time to provide fast and professional consultation services for each brand within the Group to satisfy customers' needs for one-stop shopping. We also share with our customers the market trend and the delivery status of the original factory, and update the product information at any time so that our customers can better grasp the situation.
Promptly and effectively respond to E-mail questions from all parties daily to solve customer difficulties, and if there is any quality abnormality, we will cooperate with suppliers to deal with it, so as to minimize the occurrence of customer complaints. We also conduct customer satisfaction surveys from time to time to improve the quality of our services.
Invited to participate in the "Sustainable Supply Chain ESG Workshop" and "ESG Sustainability Workshop - Greenhouse Gas Inventory Online Course" organized by the Group's customers to support and promote corporate ESG activities and training.
Customers will be responded to promptly if there is any demand, brand enquiries and customer consultation window: Mr. Yang、Mr. Hsu.

Stakeholder

Bank

Importance and Purpose of Communication to NDB

Main Concern Issues

Means of Communication and Frequency

2023 communication performance

Regularly announce monthly financial information and quarterly financial reports on the company's website and on the Market Observation Post System (MOPS) to disclose complete financial information for the bank's enquiry.
Regularly update the anti-virus software and strengthen the hardware firewall to prevent viruses and hackers on a weekly basis, and conduct several equipment inspections to ensure the installation and use of the Bank's Internet banking.
Update the password for Internet banking at least once every six months.
Contact the bank's window by phone, communication software, and e-mail to confirm the accuracy of procedures and documents, and contact the bank at least 1040 times per year.
Participate in lectures, forums, or seminars organized by the bank from time to time, and maintain good interaction with the bank. 2023: Participate in 12 foreign exchange hedging related conferences (including video) and 16 training courses or lectures organized by financial institutions.
Meet with banks at least 1 times a year to communicate with them on quota renewal matters, to maintain a good quota relationship between the two sides, and to secure favorable financing terms to meet the Company's business expansion needs, with a total of 36 meetings (including video interviews) with banks.
Banking relationship consultation window: Miss Hsu

Communicate status with stakeholders has been reported to the Board of Directors on March 13, 2024.