Customer Rights
PolicyTo implement corporate social responsibility and safeguard the rights and interests of every customer, the Company hereby establishes this policy, committing to protect customers’ health, safety, and legal rights across all aspects of products and services.
I. Communication and Service Commitments
- 1.Dedicated Service Contacts
Establish clear business and customer service contact points, with designated personnel responsible for handling inquiries, orders, technical support, and after-sales services to ensure smooth and prompt communication.
- 2.Multiple Communication Channels
Provide diverse channels including phone, email, and official website to meet varying customer needs.
- 3.Transparency of Information
Clearly disclose product specifications, delivery timelines, pricing, and contract terms during transactions to ensure mutual understanding.
II. Product Quality and Technical Support
- 1.Genuine Products and Safety Compliance
All distributed products are genuine originals with complete and accurate labeling. All products comply with ISO 14001 Environmental Management System certification and relevant environmental/safety regulations. Product information is primarily provided through the Company’s website, catalogs, and customized technical documents to ensure 100% compliance with legal requirements and customer needs.
- 2.Integrity in Marketing
All promotional content, including advertisements, marketing materials, and sales representatives’ statements, truthfully reflect product/service functionalities, specifications, and performance, avoiding misleading, false, or exaggerated claims.
- 3.Quality Issue Resolution
In case of product quality concerns or malfunctions, the Company will proactively assist customers in communicating with upstream manufacturers for analysis and resolution.
- 4.Technical and Solution Support
Provide professional technical services and solutions to assist customers in product selection, application development, and troubleshooting, delivering added value.
III. Information Security and Privacy Protection
- 1. Information Security Commitment
Prioritize information security management to protect the Company’s and customers’ business data from unauthorized access, destruction, or disclosure.
- 2. Personal Data Protection
Strictly adhere to the *Personal Data Protection Act* and related regulations. Collect and process personal data only for specific, lawful purposes. Implement encryption and security measures to prevent data breaches. Customer personal data will not be disclosed to unrelated third parties without consent or legal authorization.
IV. Fair Trade and Integrity Principles
- Uphold principles of fair trade and integrity, avoiding improper benefits in commercial activities, and treat all customers equitably to build long-term, trust-based partnerships.
V. Complaint and Reporting Mechanisms
- Complaint Handling Process
The Company prioritizes customer feedback. Through regular/irregular meetings, visits, and quarterly/monthly performance reviews, we aim to foster strong partnerships. Complaints are managed under the “Customer Complaint Handling Procedure,” where the sales department directly addresses service requests and complaints. Complaints are logged into the “Complaint/Abnormality Handling Form” within 10 working days and escalated to responsible supervisors. Monthly reports ensure resolution and service improvement. A dedicated email is provided for complaints or disputes.
- Complaint Handling Process
- Integrity Reporting Channel -
Customer Rights
PolicyTo implement corporate social responsibility and safeguard the rights and interests of every customer, the Company hereby establishes this policy, committing to protect customers’ health, safety, and legal rights across all aspects of products and services.
I. Communication and Service Commitments
- 1.Dedicated Service Contacts
Establish clear business and customer service contact points, with designated personnel responsible for handling inquiries, orders, technical support, and after-sales services to ensure smooth and prompt communication.
- 2.Multiple Communication Channels
Provide diverse channels including phone, email, and official website to meet varying customer needs.
- 3.Transparency of Information
Clearly disclose product specifications, delivery timelines, pricing, and contract terms during transactions to ensure mutual understanding.
II. Product Quality and Technical Support
- 1.Genuine Products and Safety Compliance
All distributed products are genuine originals with complete and accurate labeling. All products comply with ISO 14001 Environmental Management System certification and relevant environmental/safety regulations. Product information is primarily provided through the Company’s website, catalogs, and customized technical documents to ensure 100% compliance with legal requirements and customer needs.
- 2.Integrity in Marketing
All promotional content, including advertisements, marketing materials, and sales representatives’ statements, truthfully reflect product/service functionalities, specifications, and performance, avoiding misleading, false, or exaggerated claims.
- 3.Quality Issue Resolution
In case of product quality concerns or malfunctions, the Company will proactively assist customers in communicating with upstream manufacturers for analysis and resolution.
- 4.Technical and Solution Support
Provide professional technical services and solutions to assist customers in product selection, application development, and troubleshooting, delivering added value.
III. Information Security and Privacy Protection
- 1. Information Security Commitment
Prioritize information security management to protect the Company’s and customers’ business data from unauthorized access, destruction, or disclosure.
- 2. Personal Data Protection
Strictly adhere to the *Personal Data Protection Act* and related regulations. Collect and process personal data only for specific, lawful purposes. Implement encryption and security measures to prevent data breaches. Customer personal data will not be disclosed to unrelated third parties without consent or legal authorization.
IV. Fair Trade and Integrity Principles
- Uphold principles of fair trade and integrity, avoiding improper benefits in commercial activities, and treat all customers equitably to build long-term, trust-based partnerships.
V. Complaint and Reporting Mechanisms
- Complaint Handling Process
The Company prioritizes customer feedback. Through regular/irregular meetings, visits, and quarterly/monthly performance reviews, we aim to foster strong partnerships. Complaints are managed under the “Customer Complaint Handling Procedure,” where the sales department directly addresses service requests and complaints. Complaints are logged into the “Complaint/Abnormality Handling Form” within 10 working days and escalated to responsible supervisors. Monthly reports ensure resolution and service improvement. A dedicated email is provided for complaints or disputes.
- Complaint Handling Process
- Integrity Reporting Channel -